Mar
2
to Mar 3

DDoS attack on our infrastructure with focus on backbone connections and vservers

## Affected ###

— Network Performance Monitoring
— Data Storage and Analytics
— BSBSRV Service @ BSU1A + BSU1B

### Because ###

— We are currently experiencing a high-volume DDoS attack targeting our backbone connections and multiple vservers, with bursts of malicious traffic that are straining our network capacity. We are implementing additional mitigation measures to restore stability.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

https://status-bsu.jgnet.eu/status/bsu

View Event →
Nov
18
to Dec 31

Service Disruption Notice (sabotage)

## Affected ###

— Network Performance Monitoring
— TS3 HEL Node
— Data Storage and Analytics

### Because ###

— The disruption was caused by an act of sabotage targeting the undersea cable between Germany and Finland. As a result, our data storage and analytics services have been impacted. This may lead to longer loading times for statistics and increased latency for some of our services. We are actively monitoring the situation and working to mitigate the effects on service performance.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

https://status-bsu.jgnet.eu/status/bsu

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Sep
27
Attack, BSBDO, BSBDP, BSU-1A, BSU, Eventual failure, ISP

Unclear Downtime Event (Resolved)

## Affected ###

— JGN Carrier Network
— DE-NRW-BSU-1-A Backbone Network
— Link AGG Coordinator
— JGN Status Page

### Because ###

— We are currently investigating the issue causing the following services to be offline: JGN Carrier Network, DE-NRW-BSU-1-A Backbone Network, JGN Status Page and Link AGG Coordinator. We cannot rule out the possibility of an attack at this time.

### Update ###

— Due to an overvoltage, parts of our critical infrastructure were damaged. All affected components have now been replaced and repaired, and all services are accessible again. We are working on improvements to prevent such incidents from occurring in the future.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

https://status-bsu.jgnet.eu/status/bsu

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
May
26
BSU, FRK, HEL, FLK, BGP, Maintenance

BSU / FRK / FLK / HEL BGP Reconfiguration

## Affected ###

— All @ BSU

— All @ FRK

— All @ FLK

— All @ HEL

### Because ###

— Due to a BGP reconfiguration, services in BSU, FRK, FLK, and HEL will experience interruptions during the update period. This essential maintenance is expected to enhance network performance. We apologize for any inconvenience caused.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

https://status-bsu.jgnet.eu/status/bsu

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Feb
13
BSBDP, BSBDO, BSU, BSU-1A, BSU-1B, BSU-2A, BSU-DP03, Power

BSU ALL Power Interruption

## Affected ###

— All @ BSU

### Because ###

— Due to a prolonged power outage caused by the city utilities of Bad Salzuflen, both servers and distribution points were affected. However, everything is now back to normal.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

https://status-bsu.jgnet.eu/status/bsu

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Jan
26
to Jan 27
BSBDO, BSBDP, BSU, BSU-1A, BSU-1B, BSU-2A, BSU-DP03, Eventual failure, FKB01, FRK01, FRK02, FRK03, ISP, Maintenance, Offline, USCE01, USEC01, USEC02, USWC01, USWC02, VLO-1A

GLO-Hypervisor Changes

## Affected ###

— GLO (Global)

### Because ###

— We need to replace VMware with a new hypervisor as the company behind VMware is deemed untrustworthy. We do not believe that the partnership between Broadcom and VMware provides a secure future.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Jan
1
BSBDO, BSBDP, BSU-1A, BSU, BSU-1B, FRK01, FRK02, Maintenance

BSU-HEL-FRK Service Update

## Affected ###

— BSU-1A

— BSU-1B

— FRK-1A

— FRK-2A

— TS3 Server Global

— Statistic Server

### Because ###

— We have updated numerous services and background services to enable our upcoming major updates. All services should be back up and running as usual at the end of the day.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Dec
8
BSU-1A, BSU-1B, ISP

BSU Gateway Reconfigurations

## Affected ###

— BSU-1A

— BSU-1B

— ISP Login Network

### Because ###

— We are in the process of configuring settings for the upcoming changes slated for the year 2024. This adjustment aims to streamline several services, allowing us to readily offer enhanced services right from the beginning of the year.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Nov
17
to Nov 18
BSU-1A, BSU-1B, Offline, Power, Restructuring, Upgrade

BSU-1A + BSU-1B Power equipment reconfiguration

## Affected ###

— BSU-1A

— BSU-1B

### Because ###

— We have made significant changes to our power supply equipment and had to take Availability Zone 1A and 1B in BSU offline for a while. The work has been successfully completed, and normal operations have been restored

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Jun
8
to Jun 9
BSBDO, BSBDP, BSU-1B, BSU, BSU-1A, VLO-1A, BSU-2A

BSU-1A, BSU-1B, BSU-2A and VLO-1A slow Connections

## Affected ###

— BSU-1A

— BSU-1B

— BSU-2A

— VLO-1A

### Because ###

— The Telekom AG is currently experiencing disruptions that are affecting our infrastructure as well. Since we have multiple partners, our network is only experiencing anomalies and not a complete outage. However, it is possible that pages may take longer to load than usual. The internet speed is also affected and is on average 60% slower than normal.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Feb
4
BSU-DP03, Restructuring, Maintenance, Offline, BSU

BSU-1A Power restructuring

## Affected ###

— BSU-DP03

— BSU-1A SRV Hosting

### Because ###

— We are installing a new energy management system. Unfortunately, we have to take parts of our power grid offline for this, which also includes part of our battery and generator supply.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Nov
22
BSU-DP03, Offline

UPS failure and small offline time for BSU-DP03

## Affected ###

— BSU-DP03

### Because ###

— Smoke has developed in the UPS system and fire suppression has been activated.

### Details ###

— Smoke has developed in the UPS but no active fire was detected and no damage was caused to other systems except the UPS system. All services are running normally again, but are not yet redundant

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Nov
13
to Dec 8
Altert-Day, BSBDP, BSBDO

Nationwide Alert Day 2022

## Affected ###

— BSBDO
— BSBDP

### Because ###

— Nationwide Alert Day 8 December

### Details ###

—December 8th is the nationwide warning day and we are participating. In the case of a test alert, a test is also carried out in our systems. In the event of a catastrophic event, such as a large amount of dangerous smoke, our air recirculation control must be deactivated to prevent dangerous air from being drawn through the building. On the warning day, such scenarios are practiced in our distribution centers and outposts without anyone being there. Should sirens and/or alarms be activated, this should ONLY happen in the room. Should the external alarm and building evacuation be activated, this is not part of the exercise and must be followed.

The operation will continue as standard without interruptions

### Infos ###

https://warnung-der-bevoelkerung.de/en/

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →
Oct
31
to Nov 30
Attack, Eventual failure, Maintenance

Anomaly detected in data transfers. (external anonymous attacker)

## Affected ###

— BSBTS Hosting

### Because ###

— Anomaly detected

### Details ###

— An external anonymous attacker had access to some of our systems on October 29th, 2022, which were vulnerable to a vulnerability. No evidence was found that the attacker altered or stole any data, should this status change we will contact the appropriate people. The case is being processed further to identify the attacker. The vulnerability has already been closed by us.

### Status ###

https://stats.uptimerobot.com/XQpoAtlLp

### Help ###

https://www.bsbengine.net/helpdesk

View Event →